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Discover what free online resources are available with your library membership!

Library News

What's Hot
What’s Hot – July

View the current red hot reads and DVD’s! See what is new and popular to our collection this month. Place a hold on these items now!

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News
Current Services

The teams at your local library are very excited and chomping at the bit to reopen for our members. View what services we are currently offering.

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What's Hot
What’s Hot – June

View the current red hot reads from our digital library! See what is new and popular to our collection this month. Place a hold on these items now!

Read More »
News
Click + Collect

Click + Collect your reservations, or let us make a selection for you. You can collect them from a point located outside each library.

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Technology Training

Featured resource: Lynda.com

Lynda.com is a leading online learning company that helps anyone learn business, software, technology and creative skills to achieve personal and professional goals. There are over 3,000 courses to choose from with over 150,000 award winning video tutorials taught by industry experts – you can access them all for free with your library card.

Technology Events

Eastern Regional Libraries runs an exciting, year-long program of technology-focused events. Past sessions have included: Buying and Selling on eBay; Privacy and VPNs; How to use Pinterest; and Facebook for Small Business.

Most sessions are completely free of charge and are geared towards beginners. Bring along your questions!

eLearning One-to-Ones

Eastern Regional Libraries offers free, one-on-one sessions to help you access our wide array of online resources. Have a new device, and want to start listening to eAudiobooks? Or have you bought a new iPad, and need to reinstall RbDigital? Then these sessions are for you.

eLearning One-to-One sessions are held around the region by members of our eLearning team. To book your place, please contact your local library or book online.

Be Connected Training

Be Connected is an Australian Government initiative designed to help the community thrive in a digital world. Various online learning resources are available, including access to a Network of community partners, so you can develop your digital skills and confidence. The service is completely free to use and works entirely within your web browser.

eSafety Training

The Australian Government has built a valuable website that’s designed to help Australians become familiar with the best methods of staying safe online. The website is updated regularly, with content created by knowledgeable professionals.

State Library of Victoria Training

The State Library of Victoria has created a course that’s designed to help you get online and use the internet with confidence. It includes tips on searching the web, managing passwords and using email. It’s completely free to use and functions well on library PCs. Browse its various articles to build your confidence online.

Stay Smart Online

Stay Smart Online provides easy to understand advice on how to protect yourself online as well as up-to-date information on the latest online threats and how to respond. It was created by the Australian Government and is completely free to use.

Free Tech Help Sessions

Regular technology support is available at some library branches. These free sessions provide the opportunity for you to ask a library team member your most pressing technology questions. While we can’t necessarily fix a broken device, we’ll help to the best of our abilities!

These sessions are for anyone with any kind of technology question; just bring along your device, your questions, and a sense of curiosity.

Yarra Junction Library

Yarra Junction Library
Thursdays 2:30pm - 4:30pm

This casual computer group is filled with friendly faces who support each other in a fun, social environment. It includes regular themed presentations from the library's technology team. No bookings necessary. Come for a cup of tea and some tech chat!

Using Your Library

Full library membership is open to any Victorian resident, provided they supply, on their first visit to the library, proof of identity and a Victorian address.If you are over 18, you can join online by completing the web membership form. We will post your membership card to your Victorian address within the next week. When you visit your local branch, bring along some proof of identity and you will be able to borrow library items immediately.

Children under 18 will need the signature of a parent or guardian to become library members.

By becoming a library member, you agree to abide by the conditions of membership.

Existing library members may update their address in person only.

 

Borrowing and Renewing

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[su_spoiler title=”What can I borrow?” open=”yes”] Library members may borrow an unlimited number of library items, at any time. The only exception applies to console video games; members may borrow up to two at a time.

All library material may be borrowed for 3 weeks.

You must bring your library card with you each time you wish to borrow from the library. [/su_spoiler]
[su_spoiler title=”How many times may I renew?”] Items may be renewed twice, for a maximum loan period of 9 weeks. Note that the renewed loan period is determined to be 3 weeks from the renewal date, not the initial due date.

Items that have been reserved by other members may not be renewed.

Items may be renewed by phone, in person, or via the catalogue. [/su_spoiler]
[su_spoiler title=”How am I told about overdue items?”] Members will be notified of an overdue item 10 days after the item was due. Members may receive overdue notices by telephone (default), SMS or email. Members may update their notification preferences in person, by phone, or via the catalogue.

Members with current email addresses attached to their membership record will receive a reminder 4 days before items are due. Please call your local library on 1300 737 277 to enable this feature.

Please note: the telephone service will not list individual item information. Please refer to your due date slip, contact library staff, or access the catalogue for those details.

If the system is not able to contact you by phone you will receive a paper notice.

Final Overdue and Account
Final overdue notices are posted out 28 days after the item/s are due. This is always a paper notice. The charge listed is the cost of the item/s if not returned. If the item/s are returned, you will be charged the incurred overdue charges instead. [/su_spoiler]
[su_spoiler title=”Where can I return my items?”] Eastern Regional Libraries’ items may be returned to any Eastern Regional Libraries branch or mobile, regardless of where they were borrowed.

If an item cannot be returned during opening hours, it may be returned via the bookchute. Bookchutes are available at every Eastern Regional Libraries branch. [/su_spoiler]
[su_spoiler title=”What if I lose my library card?”] You cannot borrow without your library card. If you lose your card, please notify the library immediately and a stop can be placed on the card to prevent unauthorised borrowing. There is a $3 charge for a replacement card (GST inclusive). [/su_spoiler]
[su_spoiler title=”What if I lose a library item?”] Members are responsible for all items borrowed on their card. The replacement cost of any item lost or destroyed is required to be met by the member (or guardian). This includes an item destroyed by fire or stolen. The library can provide a list of outstanding items and their replacement cost as a basis for any insurance claim a member may wish to make. [/su_spoiler]
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Reservations

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[su_spoiler title=”Is there a charge for reservations?” open=”yes”] Members may reserve library items free of charge.

Items reserved via LibraryLink Victoria may incur a fee; ask library staff for more information. [/su_spoiler]
[su_spoiler title=”How many items may I reserve?”] Members may reserve up to 20 items simultaneously.

Members may reserve up to 5 items simultaneously when using LibraryLink. [/su_spoiler]
[su_spoiler title=”Reservation times”] We endeavour to fill reservations as soon as possible. Where an item is available at another branch, it should only be a matter of a few days before it is made available. Where an item is on loan, on order, or in high demand, waiting times may be longer. [/su_spoiler]
[su_spoiler title=”How am I told when my reservation is available?”] Members will be notified of an available reservation within one day of availability. Members may receive notifications by telephone (default), SMS or email. Members may update their notification preferences in person, by phone, or via the catalogue.

Please note: the telephone service will not list individual item information. Please refer to library staff or access the catalogue for those details. [/su_spoiler]
[su_spoiler title=”How long do I have to collect my reservation?”] Reservations remain available for collection for 10 days only. [/su_spoiler]
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Charges

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[su_spoiler title=”Computer and WiFi use” open=”yes”] Use of PCs in the library for Internet, Microsoft Office & Genealogy is free.

Bookings for the library PCs can be made in person, over the phone on 1300 737 277 or online.

All branches also offer free Wi-Fi internet access. [/su_spoiler]
[su_spoiler title=”Reservations”] Members may reserve library items free of charge.

Items reserved via LibraryLink Victoria may incur a fee. We will always try to obtain your request from a free lending source, but this is not always possible. There may be a charge of $20 if the item is only available from a tertiary or charging library. [/su_spoiler]
[su_spoiler title=”Lost cards”] You cannot borrow without your library card. If you lose your card or change your address, please notify the library immediately. There is a $3 charge for a replacement card (GST inclusive). [/su_spoiler]
[su_spoiler title=”Overdue items”] Items returned after the due date will incur overdue charges.

Charges for overdue items are:
30c per day for adult item (up to a maximum of $10 per item).
30c per day for each junior & teenage item (up to a maximum of $5 per item).

Once charges on a card reach $10, members will be unable to borrow new items, renew items, or place reservations.

Members can avoid overdue charges by:
Returning library items on or before the due date
Renewing the items by phone (Ph: 1300 737 277) or online.

Register your email to receive a pre-overdue reminder notice. [/su_spoiler]
[su_spoiler title=”Printing and Photocopying”] Eastern Regional Libraries branches use the Monitor Print/Photocopy System.

Members must use their library cards in order to photocopy documents or print from the PCs. Credit may be added to the cards via SmartLoader machines located next to branch photocopiers.

All branches have black & white/colour photocopiers.

The charges for printing/photocopying are:
Black & White A4: 20c per page (GST inclusive)
Black & White A3: 40c per page (GST inclusive)
Colour A4: 60c per page (GST inclusive)
Colour A3: $1.20 per page (GST inclusive) [/su_spoiler]
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Computers and WiFi

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[su_spoiler title=”Public PCs” open=”yes”] Eastern Regional Libraries offers free PC access to library members. PC sessions are limited to 60 minutes; where the PC is not then reserved by someone else, members may be prompted to extend their booking.

Bookings are essential and may be made in person, on an available PC directly, over the phone, or online. Members may have one future PC session reserved at a time.

Parents of children under the age of 18 years are responsible for their child’s use of, and access to, Eastern Regional Libraries computer facilities, including the Internet, as agreed to in the Conditions of Membership.

ERL reserves the right to limit patron downloads. For security reasons some files may not be downloaded. For more information, please check with branch staff. [/su_spoiler]
[su_spoiler title=”Programs on public PCs”] The following programs are available on the public PCs:
Microsoft Edge
Google Chrome
Microsoft Office 2016 (Word, Excel and Powerpoint)
Adobe Reader
Additional software is available on public PCs. Please browse the application shortcuts on the device’s desktop to explore them all.

[/su_spoiler]
[su_spoiler title=”Quick access PCs”] Some branches also provide quick access PCs, where bookings are limited to 10 minutes.

Quick access PCs are offered at Belgrave (2), Boronia (2), Croydon (2), Ferntree Gully (1), Knox (3), Lilydale (1), Montrose (1), Mooroolbark (1), and Rowville (2). Realm Library offers ten 15-minute quick access PCs on the ground floor. [/su_spoiler]
[su_spoiler title=”Printing from public PCs”] Eastern Regional Libraries branches use the Monitor Print/Photocopy System.

Members must use their library cards in order to photocopy documents or print from the PCs. Credit may be added to the cards via SmartLoader machines located next to branch photocopiers.

All branches have black & white/colour photocopiers.

The charges for printing/photocopying are:
Black & White A4: 20c per page (GST inclusive)
Black & White A3: 40c per page (GST inclusive)
Colour A4: 60c per page (GST inclusive)
Colour A3: $1.20 per page (GST inclusive) [/su_spoiler]
[su_spoiler title=”Wi-Fi”] Free Wi-Fi is available at all Eastern Regional Libraries branches during opening hours. Users must connect to the network, log in with their library card and accept the terms and conditions of use before accessing the internet. Cookies & JavaScript must be enabled and not all devices are compatible. [/su_spoiler]
[su_spoiler title=”Printing from Wi-Fi”] Please refer to these instructions. Not all devices are compatible with Wi-Fi printing.[/su_spoiler]
[su_spoiler title=”Security”] Eastern Regional Libraries employs anti-virus software on all public PCs. This software will inspect any files opened on the computers from external drives and remove any viruses or malware.

Public PCs will not permit the installation of any new programs. [/su_spoiler]
[su_spoiler title=”CDs and DVDs”] Public PCs do not offer disc drives, so CDs and DVDs may not be used. [/su_spoiler]
[su_spoiler title=”Genealogy”] The following branches have Genealogy software loaded onto Genealogy PC 1: Belgrave, Croydon, Knox, Lilydale, and Yarra Junction. A list of the software available is on our family history page. [/su_spoiler]
[su_spoiler title=”Personal equipment”] Anyone may bring their own laptop or personal device and plug into an accessible electricity power point.

When using public PCs, members may bring their own headphones to enable audio. Public PCs are not equipped with speakers.

When using public PCs, members may insert USBs or external hard drives to access personal files. [/su_spoiler]
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