Careers & Volunteering

Advertised positions

Tech Support Officer

Located at: Lilydale

Classification: Band 4, Level A-D

      • Permanent Full Time – 35 Hours per week
      • $66,520-$72,496 plus Superannuation

We are seeking a Tech Support Officer for our Lilydale Library branch.

To be a successful TSO you must have an affinity for technology – at any time of the day a library customer asks for help – we cannot pre-determine their questions, their devices or even their own capabilities. More often or not they have been told by a friend that the “lovely person at the library will help” – so be prepared.

Your team colleagues often look to you for support. You manage and facilitate weekly booked one-on-one sessions – developing technology literacy skills. These sessions may not necessarily be held in the library e.g. sessions could be provided at Aged Care Facilities. You may be asked to lead TSO sessions about a variety of technology devices in bigger group sessions again not necessarily in the library.

The ability to train and provide the impetus to learn is essential. Train the Trainer training is provided.

You will support in-house technology training programs – you will be your Branch Champion. To ensure success you need to build an excellent working relationship with your team, colleagues and the wider regional network of fellow TSOs.

You also provide first point of contact customer service. You undertake routine library tasks, keep the library looking attractive and inviting, and assist library staff as required. You must:

  • Have a love of working with people, high-level interpersonal skills and emotional intelligence 
  • Be prepared to muck in when your team needs you from setting up tables and chairs for events, participating in festivals to returning and shelving library materials

Your job is always changing and we encourage you to take the initiative and to give it your best.

Please find attached the Role Prospectus, which includes the Position Description and Conditions of Employment. 

Eastern Regional Libraries [‘Your Library’] is a great place to work. 

Key selection criteria:

Please detail your experience (200 words limit per criteria):

      • How would you ensure that the community receives a positive customer service experience at our libraries?
      • What is your go to technologies and why?
      • How would you promote digital literacy in the community and within your team?

How to Apply

All applicants are required to read the Role Prospectus prior to applying.

Applications will only be accepted via [email protected]. Hard copy applications will not be considered.

Your application should include:

  • Your Curriculum Vitae
  • A separate document that addresses the key selection criteria listed above
  • A three-minute video that demonstrates your strengths, personality and what you can bring to our organisation. 
Applications that do not include all of these components may not be considered.

Late applications will not be accepted.

Applications close 5pm, Sunday 13 February 2022 and should be sent to:


Email:

[email protected]

Specific enquiries can be directed to:

Christine Smith (Corporate Manager Operations) 03 9800 6402 or Chantell Harriss (Manager Branch Services) 03 9800 6414.

Thank you for your interest in this position. We look forward to receiving your application.

Casual Customer Service Officers

Classification: Band 3, Level A

      • $32.73 per hour with an additional 25% loading on all ordinary hours worked, plus Superannuation

We are seeking Casual Customer Service Officers for our libraries.

As a CCSO you will provide first point of contact for customer service.

We empower our staff to lead and make decisions that improve library services for our communities. We believe in an increasing returns model – the longer someone is with Your Library, the more productive they become over time. This is a long game, and we make sure that every employee is engaged with and part of our ongoing success.

As a CCSO, having excellent customer skills goes without saying. You will undertake routine library tasks, keep the library looking attractive and inviting, and assist library staff as required.

You must:

  • Love working with people, have high-level interpersonal skills and emotional intelligence and most importantly be flexible, able to work on short notice and have availability to work weekdays, evenings and weekends.
  • Be prepared to muck in when your team needs you, from setting up tables and chairs for events, participating in festivals to returning and shelving library materials.

Apart from excellent customer service skills, we expect you to have excellent technology skills. In addition, if you have experience working with children, or show the capacity and willingness to learn to work in this environment, this will be looked upon favourably.

Technology Support

Books are here to stay but to access the world of information requires an affinity with technology – at any time of the day a library customer asks for help – we cannot pre-determine their questions, their devices or even their own capabilities. More often than not they have been told by a friend that the “lovely person at the library will help” – so be prepared. Trouble shooting skills essential.

  • Ability to train and provide the impetus to learn is essential. Train the Trainer training is provided.
  • Your role will be to support in-house technology training programs and STEAM events.

Storytime Skills

It is not as easy as it looks. You need experience with working with children, young people and families, or the capacity and willingness to learn to work in this environment.

  • You need to be a confident and engaging storytime presenter. You must love singing and have a repertoire of rhymes or a willingness to learn.
  • You must pass successfully the Your Library Storytime training program.

Your role will be to support Storytime on the Yarra Ranges Outreach Flexi Service, branch leave replacement, holiday programs and general outreach festivals & events support. If these roles sound like an exciting career challenge that aligns with your personal goals and expertise, we want to hear from you!

Key selection criteria:

Please detail your experience (200 words limit per criteria):

      • How would you ensure that the community receives a positive customer service experience at our libraries?
      • What are your speciality skills – Excellent Customer Service, Storytime and/or Technology Support – or all 3!
      • Your availability – are you able to work on short notice and have availability to work weekdays, evenings and weekends.

How to Apply

All applicants are required to read the Role Prospectus prior to applying.

Applications will only be accepted via [email protected]. Hard copy applications will not be considered.

Your application should include:

  • Your Curriculum Vitae
  • A separate document that addresses the key selection criteria listed above
  • A three-minute video that demonstrates your strengths, personality and what you can bring to our organisation. 
  •  
Applications that do not include all of these components may not be considered.

Late applications will not be accepted.

Applications close 5pm, Sunday 13 February 2022 and should be sent to:


Email:

[email protected]

Specific enquiries can be directed to:

Christine Smith (Corporate Manager Operations) 03 9800 6402 or Chantell Harriss (Manager Branch Services) 03 9800 6414.

Thank you for your interest in this position. We look forward to receiving your application.

Team Leaders 
Located at:
Bayswater
Mooroolbark
Healesville

Classification: Band 5, Level A-D

      • Permanent Full time – 38 Hours per week
      • $74,984 – $87,565 plus Superannuation

We are seeking Team Leaders for our Bayswater, Mooroolbark and Healesville Library branches.

To be successful in this position you must be creative, think outside the box and have great organisational skills. 

We want someone driven by their own, their team’s, and our organisation’s successes.  

As a Team Leader you will be responsible for the branch’s daily operations. To ensure success you will need to build an excellent working relationship with your team. You must be prepared to “pivot services” as we continually meet the changing and challenging demands of operating a public library in the COVID environment.

We encourage our Team Leaders to take the initiative and to give of their best. We support our employees to lead and make decisions that have the potential to improve library services for our communities.

We also have some of the highest pay rates in Victorian Public Libraries, combined with great working conditions.  

Some important advice:

You can apply for all 3 positions with just one application. In your application introduction, please indicate your position preferences.

• Keep your CV to two or three pages maximum, with your academic results (if any) on the last page. We want to know about your career experiences, particularly in the last three years.

• Keep your video to three (3) minutes. Please don’t make it a rerun of your CV – we can read that if we decide to meet you.

• Tell us about you in the video. What makes you passionate and determined? What excites you in a job? What excites you in life? Why do you think ERL might be a good fit for you?

Please find attached the Role Prospectus which includes Position Description and Conditions of Employment. 

Eastern Regional Libraries [‘Your Library’] is a great place to work. 

Key selection criteria:

Please detail your experience in (200 words limit per criteria):

      • Leading a team successfully in a fast-paced work environment, managing competing priorities and workloads
      • Sound experience in developing and implementing creative programming that engages community connection to their library
      • Highly developed customer service skills with demonstrated knowledge of techniques to deal with a range of internal and external customers
      • A demonstrable high level of confidence and experience in digital literacy, and the ability to share this knowledge and skills with employees and customers, including experience in reference, research and information provision.

How to Apply

All applicants are required to read the Role Prospectus prior to applying.

Applications will only be accepted via [email protected]. Hard copy applications will not be considered.

Your application should include:

  • Your Curriculum Vitae
  • A separate document that addresses the key selection criteria listed above
  • A three-minute video that demonstrates your strengths, personality and what you can bring to our organisation. 
  •  

You can apply for all 3 positions with just one application.  In your application introduction, please indicate your position preferences.

Applications that do not include all of these components may not be considered.

Late applications will not be accepted.

Applications close 5pm, Sunday 14 November 2021 and should be sent to:


Email:

[email protected]

Specific enquiries can be directed to:

Christine Smith (Corporate Manager Operations) 9800 6402 or Chantell Harris ( Manager Branch Services) 9800 6414 .

Thank you for your interest in this position. We look forward to receiving your application.

Tech Support Officer

Located at: Healesville

Classification: Band 4, Level A-D

      • Permanent Part time – 24.75 Hours per week
      • $66,520-$72,496 plus Superannuation

We are seeking a Tech Support Officer for our Healesville Library branch.

To be a successful TSO you must have an affinity with technology – at any time of the day a library customer asks for help – we cannot pre-determine their questions, their devices or even their own capabilities. More often or not they have been told by a friend that the “lovely person at the library will help” – so be prepared.

Your team colleagues often look to you for support. You manage and facilitate weekly booked one-on-one sessions – developing technology literacy skills. These sessions may not necessarily be held in the library e.g. sessions could be provided at Aged Care Facilities. You may be asked to lead TSO sessions about a variety of technology devices in bigger group sessions again not necessarily in the library.

The ability to train and provide the impetus to learn is essential. Train the Trainer training is provided.

You support in-house Technology training programs – You are your Branch Champion. To ensure success you need to build an excellent working relationship with your team, colleagues and the wider regional network of fellow TSO’s.

You also provide first point of contact customer service. You undertake routine library tasks, keep the library looking attractive and inviting, and assist library staff as required. You must:

  • Have a love of working with people, high-level interpersonal skills and emotional intelligence 
  • Be prepared to muck in when your team needs you from setting up tables and chairs for events, participating in festivals to returning and shelving library materials

Your job is always changing and we encourage you to take the initiative and to give it your best.

Please find attached the Role Prospectus which includes Position Description and Conditions of Employment. 

Eastern Regional Libraries [‘Your Library’] is a great place to work. 

Key selection criteria:

Please detail your experience (200 words limit per criteria):

      • How would you ensure that the community receives a positive customer service experience at our libraries?
      • What is your go to technologies and why?
      • How would you promote digital literacy in the community and within your team?

How to Apply

All applicants are required to read the Role Prospectus prior to applying.

Applications will only be accepted via [email protected]. Hard copy applications will not be considered.

Your application should include:

  • Your Curriculum Vitae
  • A separate document that addresses the key selection criteria listed above
  • A three-minute video that demonstrates your strengths, personality and what you can bring to our organisation. 
  •  
Applications that do not include all of these components may not be considered.

Late applications will not be accepted.

Applications close 5pm, Sunday 14 November 2021 and should be sent to:


Email:

[email protected]

Specific enquiries can be directed to:

Christine Smith (Corporate Manager Operations) 9800 6402 or Chantell Harris ( Manager Branch Services) 9800 6414 .

Thank you for your interest in this position. We look forward to receiving your application.

Other Career Opportunities

Working in Public Libraries

If you are interested in more information about working in Public Libraries or qualifications / course availability please visit: www.alia.org.au.

Work Experience

Work Experience is the short term placement of students with “host” employers, to provide insights into the industry and the workplace in which they are located. Students are placed with employers primarily to observe and learn – not to undertake activities which require extensive training or experience.

Work experience students include:

  • Secondary College students participating in a school coordinated work experience program or school community placement programs
  • Library related industry placement students – e.g. RMIT, TAFE, University and other TAFE courses such as Certificate 1 in Work Education
  • Youth organisations undertaking community service certificates e.g. Queen’s Guide, Duke of Edinburgh

If you are interested in work experience at one of our branches please contact the Branch Manager at that branch.
All enquiries about Community Service Placement from the Department of Corrective Services or Specialist Work Company Placements for “special needs clients” should be directed to:
Corporate Manager – Operations
Eastern Regional Libraries
1350 Ferntree Gully Road
SCORESBY VIC 3179
Please note that branches only take between 1-2 students per term, depending on the size of the branch.

Volunteer Opportunities

Some Eastern Regional Libraries branches use volunteer services for Home Services. This entails delivering books chosen by library staff to housebound patrons in the local area. If you are interested in volunteering please visit the Volunteers page.