Online Help

Library Help Resources

Browse the help resources below to learn more about the services available at your library.

Please also use the search box along the top of this page to find more information or get in touch to ask a question.

I want to...

Find a Library

Find a Library

Locate your nearest branch.
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Renew items

Renew items

All items may be borrowed for up to 3 weeks and will be renewed twice automatically (a total of 9 weeks) unless they are reserved by another member. You will be notified via email regarding the status of your item renewals, overdues, reminders and reservations.
Renew items

Print, Photocopy or Scan

Print from anywhere

Microsoft Office, PDF or image files can be uploaded to the Library Web Print system or you can print in branch from our public PC's.

CHARGES APPLY:
B&W A4: 20c, A3: 40c
Colour A4: 60c, A3: $1.20

Learn more

Use a Computer

Use a Computer

Every Library has public PCs that can be used for free by members. Bookings for the library PCs can be made in person, over the phone on 1300 737 277.
All branches also offer free Wi-Fi internet access to compatible devices.
Book a PC

Change my password

Change my password

If you have forgotten your password, you can reset it yourself online.
Reset password

Update my contact details

Update my contact details

You can update your personal account details by logging into your account on the catalogue. You will need your current password to update any information.
Login

Use free digital resources

Use free digital resources

Access the full range of eBooks, eAudiobooks, eMagazines, study resources and streaming services from our eBooks + Digital page
View eBooks + Digital

Use free Wi-Fi

Use free Wi-Fi

All branches offer free Wi-Fi internet access for members. Simply login with your library card number and password. Wi-Fi is active 24/7, even when libraries are closed.
Find a Library

Get email & text reminders

Get email & text reminders

You can update your notification preferences in person at any branch, by calling your local library, or via the catalogue.
Login

Reserve an item

Reserve an item

You can reserve up to 20 items at a time. Reservations can be made via the catalogue – just have your library card number and password nearby to sign in.
You have ten days to collect an available reservation.
Login

View borrowing history

View borrowing history

Your borrowing history can be viewed from our online catalogue after signing in.
Log in

What if I...

Have overdue items

Have overdue items

From July 1 2020, there are no more library fines on overdue items.

Final overdue notices are posted out 28 days after the item/s are due. This is always a paper notice. The charge listed is the cost of the item/s if not returned. If the item/s are returned, you will be charged the incurred overdue charges instead.

Lose a Library item

Lose a Library item

You are responsible for all items borrowed on your card. The replacement cost of any item lost or destroyed is required to be met by you or, in the case of someone under 18 years, your parent or guardian. This includes an item destroyed by fire or stolen.

Lose my Library card

Lose my Library card

You cannot borrow without your physical or digital library card. If you lose your card, please notify the library immediately and a stop can be placed on the card to prevent unauthorised borrowing. There is a $3 charge for a replacement card

Learn more about...

Becoming a member

Becoming a member

Membership is free and any Victorian resident can join the library, provided they supply proof of identity and a Victorian address. You can join in person or, if you’re over 18, you can join online. Children under 18 will need the signature of a parent or guardian to become library members.
Join online

Borrowing Library items

Borrowing Library items

Library members may borrow an unlimited number of library items, at any time. The only exception applies to board games and console video games; members may borrow up to two at a time.
All library material may be borrowed for 3 weeks.
Browse catalogue

Resources for Schools

Resources for Schools

The library team is proud to provide engaging programming for students of all ages, both at schools and at library branches. visit our special student membership page to learn more.
School resources

Volunteering

Use a Computer

Volunteer positions may be available at your library, please visit your local branch to learn more or submit a query via the Volunteers Page.
Voluntter information