Access free resources from home

devices

Discover what free online resources are available with your library membership!

Library News

What's Hot
What’s Hot – July

View the current red hot reads and DVD’s! See what is new and popular to our collection this month. Place a hold on these items now!

Read More »
News
Current Services

The teams at your local library are very excited and chomping at the bit to reopen for our members. View what services we are currently offering.

Read More »
What's Hot
What’s Hot – June

View the current red hot reads from our digital library! See what is new and popular to our collection this month. Place a hold on these items now!

Read More »
News
Click + Collect

Click + Collect your reservations, or let us make a selection for you. You can collect them from a point located outside each library.

Read More »

Online Help

Library Help Resources

Browse the help resources below to learn more about the services available at your library. Please also use the search box along the top of this page to find more information or get in touch to ask a question.

Student Memberships

Parents of students at local schools can use this page to create memberships for their children. Library cards will be sent directly to the student’s school for teachers to distribute.

The school you select will have access to the student’s first name, the first letter of their surname, their library card number, school and grade, which will travel over the internet. This limited set of information does not include their surname, address or date of birth. It is provided simply so the school can match the library card number to the student, enabling the use of the library from the classroom. With a library card your child receives free access to many learning and literacy skill-building resources which schools build into their curriculum.

About Us

Eastern Regional Libraries Corporation

Eastern Regional Libraries is a co-operative venture of three outer eastern metropolitan councils – Knox, Maroondah and Yarra Ranges – serving a population of 435,000 residents across the three municipalities.

ERL Logo

ERLC Administration Office:
1350 Ferntree Gully Rd
Scoresby, VIC 3179
Phone: 03 9800 6400
Fax: 03 8669 4578

Corporation Board

The Corporation Board consists of two appointed Councillors from each of the Member Councils. Councils may also appoint Deputy Board Members.

The role of the Board Member is to provide leadership for the good governance of the corporation.

The Board meet quarterly during the year to discuss library issues and receive reports from library management.

Organisation Structure

Management

Chief Executive – Joseph Cullen

Corporate Manager Employee Relations – Christine Smith

Corporate Manager Customer Experience – Sarah Hopkins

Corporate Manager Technology & Innovation – Premal Niranjan

Manager Collections – Lyn Baines

Manager Information Services – Paul Burden

Manager Administrative Services – Lyn Bellinger

Manager Branch Services – Chantell Harriss

Branch Managers & Team Leaders

Knox

Team Leader – Bayswater Library – Debra Hosking

Manager – Boronia Library – Carolyn Jones

Manager – Ferntree Gully Library – Alan Sewell

Manager – Knox Library – Anita Gardiner

Manager – Rowville Library – Linda Dalziel

Maroondah

Manager – Croydon Library – Sue Pitt

Manager – Realm Library – Liam Blandon

Yarra Ranges

Team Leader – Belgrave Library – Federica Mastrangelo

Team Leader – Healesville Library – Caroline Ramsden

Manager – Lilydale Library – Robin Barden

Team Leader- Montrose Library- Suzanne Allan

Manager – Mooroolbark Library – Penny Robertson

Team Leader – Yarra Junction Library – Judy Cousins

Using Your Library

Full library membership is open to any Victorian resident, provided they supply, on their first visit to the library, proof of identity and a Victorian address.If you are over 18, you can join online by completing the web membership form. We will post your membership card to your Victorian address within the next week. When you visit your local branch, bring along some proof of identity and you will be able to borrow library items immediately.

Children under 18 will need the signature of a parent or guardian to become library members.

By becoming a library member, you agree to abide by the conditions of membership.

Existing library members may update their address in person only.

 

Borrowing and Renewing

[su_accordion]
[su_spoiler title=”What can I borrow?” open=”yes”] Library members may borrow an unlimited number of library items, at any time. The only exception applies to console video games; members may borrow up to two at a time.

All library material may be borrowed for 3 weeks.

You must bring your library card with you each time you wish to borrow from the library. [/su_spoiler]
[su_spoiler title=”How many times may I renew?”] Items may be renewed twice, for a maximum loan period of 9 weeks. Note that the renewed loan period is determined to be 3 weeks from the renewal date, not the initial due date.

Items that have been reserved by other members may not be renewed.

Items may be renewed by phone, in person, or via the catalogue. [/su_spoiler]
[su_spoiler title=”How am I told about overdue items?”] Members will be notified of an overdue item 10 days after the item was due. Members may receive overdue notices by telephone (default), SMS or email. Members may update their notification preferences in person, by phone, or via the catalogue.

Members with current email addresses attached to their membership record will receive a reminder 4 days before items are due. Please call your local library on 1300 737 277 to enable this feature.

Please note: the telephone service will not list individual item information. Please refer to your due date slip, contact library staff, or access the catalogue for those details.

If the system is not able to contact you by phone you will receive a paper notice.

Final Overdue and Account
Final overdue notices are posted out 28 days after the item/s are due. This is always a paper notice. The charge listed is the cost of the item/s if not returned. If the item/s are returned, you will be charged the incurred overdue charges instead. [/su_spoiler]
[su_spoiler title=”Where can I return my items?”] Eastern Regional Libraries’ items may be returned to any Eastern Regional Libraries branch or mobile, regardless of where they were borrowed.

If an item cannot be returned during opening hours, it may be returned via the bookchute. Bookchutes are available at every Eastern Regional Libraries branch. [/su_spoiler]
[su_spoiler title=”What if I lose my library card?”] You cannot borrow without your library card. If you lose your card, please notify the library immediately and a stop can be placed on the card to prevent unauthorised borrowing. There is a $3 charge for a replacement card (GST inclusive). [/su_spoiler]
[su_spoiler title=”What if I lose a library item?”] Members are responsible for all items borrowed on their card. The replacement cost of any item lost or destroyed is required to be met by the member (or guardian). This includes an item destroyed by fire or stolen. The library can provide a list of outstanding items and their replacement cost as a basis for any insurance claim a member may wish to make. [/su_spoiler]
[/su_accordion]

 

Reservations

[su_accordion]
[su_spoiler title=”Is there a charge for reservations?” open=”yes”] Members may reserve library items free of charge.

Items reserved via LibraryLink Victoria may incur a fee; ask library staff for more information. [/su_spoiler]
[su_spoiler title=”How many items may I reserve?”] Members may reserve up to 20 items simultaneously.

Members may reserve up to 5 items simultaneously when using LibraryLink. [/su_spoiler]
[su_spoiler title=”Reservation times”] We endeavour to fill reservations as soon as possible. Where an item is available at another branch, it should only be a matter of a few days before it is made available. Where an item is on loan, on order, or in high demand, waiting times may be longer. [/su_spoiler]
[su_spoiler title=”How am I told when my reservation is available?”] Members will be notified of an available reservation within one day of availability. Members may receive notifications by telephone (default), SMS or email. Members may update their notification preferences in person, by phone, or via the catalogue.

Please note: the telephone service will not list individual item information. Please refer to library staff or access the catalogue for those details. [/su_spoiler]
[su_spoiler title=”How long do I have to collect my reservation?”] Reservations remain available for collection for 10 days only. [/su_spoiler]
[/su_accordion]

 

Charges

[su_accordion]
[su_spoiler title=”Computer and WiFi use” open=”yes”] Use of PCs in the library for Internet, Microsoft Office & Genealogy is free.

Bookings for the library PCs can be made in person, over the phone on 1300 737 277 or online.

All branches also offer free Wi-Fi internet access. [/su_spoiler]
[su_spoiler title=”Reservations”] Members may reserve library items free of charge.

Items reserved via LibraryLink Victoria may incur a fee. We will always try to obtain your request from a free lending source, but this is not always possible. There may be a charge of $20 if the item is only available from a tertiary or charging library. [/su_spoiler]
[su_spoiler title=”Lost cards”] You cannot borrow without your library card. If you lose your card or change your address, please notify the library immediately. There is a $3 charge for a replacement card (GST inclusive). [/su_spoiler]
[su_spoiler title=”Overdue items”] Items returned after the due date will incur overdue charges.

Charges for overdue items are:
30c per day for adult item (up to a maximum of $10 per item).
30c per day for each junior & teenage item (up to a maximum of $5 per item).

Once charges on a card reach $10, members will be unable to borrow new items, renew items, or place reservations.

Members can avoid overdue charges by:
Returning library items on or before the due date
Renewing the items by phone (Ph: 1300 737 277) or online.

Register your email to receive a pre-overdue reminder notice. [/su_spoiler]
[su_spoiler title=”Printing and Photocopying”] Eastern Regional Libraries branches use the Monitor Print/Photocopy System.

Members must use their library cards in order to photocopy documents or print from the PCs. Credit may be added to the cards via SmartLoader machines located next to branch photocopiers.

All branches have black & white/colour photocopiers.

The charges for printing/photocopying are:
Black & White A4: 20c per page (GST inclusive)
Black & White A3: 40c per page (GST inclusive)
Colour A4: 60c per page (GST inclusive)
Colour A3: $1.20 per page (GST inclusive) [/su_spoiler]
[/su_accordion]

 

Computers and WiFi

[su_accordion]
[su_spoiler title=”Public PCs” open=”yes”] Eastern Regional Libraries offers free PC access to library members. PC sessions are limited to 60 minutes; where the PC is not then reserved by someone else, members may be prompted to extend their booking.

Bookings are essential and may be made in person, on an available PC directly, over the phone, or online. Members may have one future PC session reserved at a time.

Parents of children under the age of 18 years are responsible for their child’s use of, and access to, Eastern Regional Libraries computer facilities, including the Internet, as agreed to in the Conditions of Membership.

ERL reserves the right to limit patron downloads. For security reasons some files may not be downloaded. For more information, please check with branch staff. [/su_spoiler]
[su_spoiler title=”Programs on public PCs”] The following programs are available on the public PCs:
Microsoft Edge
Google Chrome
Microsoft Office 2016 (Word, Excel and Powerpoint)
Adobe Reader
Additional software is available on public PCs. Please browse the application shortcuts on the device’s desktop to explore them all.

[/su_spoiler]
[su_spoiler title=”Quick access PCs”] Some branches also provide quick access PCs, where bookings are limited to 10 minutes.

Quick access PCs are offered at Belgrave (2), Boronia (2), Croydon (2), Ferntree Gully (1), Knox (3), Lilydale (1), Montrose (1), Mooroolbark (1), and Rowville (2). Realm Library offers ten 15-minute quick access PCs on the ground floor. [/su_spoiler]
[su_spoiler title=”Printing from public PCs”] Eastern Regional Libraries branches use the Monitor Print/Photocopy System.

Members must use their library cards in order to photocopy documents or print from the PCs. Credit may be added to the cards via SmartLoader machines located next to branch photocopiers.

All branches have black & white/colour photocopiers.

The charges for printing/photocopying are:
Black & White A4: 20c per page (GST inclusive)
Black & White A3: 40c per page (GST inclusive)
Colour A4: 60c per page (GST inclusive)
Colour A3: $1.20 per page (GST inclusive) [/su_spoiler]
[su_spoiler title=”Wi-Fi”] Free Wi-Fi is available at all Eastern Regional Libraries branches during opening hours. Users must connect to the network, log in with their library card and accept the terms and conditions of use before accessing the internet. Cookies & JavaScript must be enabled and not all devices are compatible. [/su_spoiler]
[su_spoiler title=”Printing from Wi-Fi”] Please refer to these instructions. Not all devices are compatible with Wi-Fi printing.[/su_spoiler]
[su_spoiler title=”Security”] Eastern Regional Libraries employs anti-virus software on all public PCs. This software will inspect any files opened on the computers from external drives and remove any viruses or malware.

Public PCs will not permit the installation of any new programs. [/su_spoiler]
[su_spoiler title=”CDs and DVDs”] Public PCs do not offer disc drives, so CDs and DVDs may not be used. [/su_spoiler]
[su_spoiler title=”Genealogy”] The following branches have Genealogy software loaded onto Genealogy PC 1: Belgrave, Croydon, Knox, Lilydale, and Yarra Junction. A list of the software available is on our family history page. [/su_spoiler]
[su_spoiler title=”Personal equipment”] Anyone may bring their own laptop or personal device and plug into an accessible electricity power point.

When using public PCs, members may bring their own headphones to enable audio. Public PCs are not equipped with speakers.

When using public PCs, members may insert USBs or external hard drives to access personal files. [/su_spoiler]
[/su_accordion]