Current Services

Click+Collect

You can collect your holds contact-free from all our libraries.

When your holds become available please”

  • log in to your account to select a collection time, or
  • phone your library
  • or 1300 737 277. 

Library staff are available Monday-Friday 9am-5pm and Saturday morning 10am-12noon.

Postal delivery is still available by request.


Library Roadmap

From 14 September: Return Chutes will be open 24/7.

From 21 September: Click+Collect services will be available.

Monday 5 October: Online Storytime at 11am every week day.

The digital library is always open – read, listen, watch or learn 24/7

Postal delivery will remain available to our library community if you need it.
If you would like to discuss postal delivery, please contact us.

Library Roadmap FAQs

Can I still get my items posted?

Postal delivery will remain available to our library community if you need it.

A box of library items will be delivered to your address by Australia Post. This service is available to people who live in the City of Knox, City of Maroondah or Shire of Yarra Ranges.

If you would like to discuss postal delivery, please contact us.

Can I talk to a library staff member?

Staff are available to take your call between 9am-5pm on weekdays.

Phone 1300 737 277 or find the direct number for your library here.

What else do I need to know?

Practise good hand hygiene when handling any materials from the library.

If you, or anyone in your household, has been unwell please do not return library materials until everybody has fully recovered.


Thank you for your ongoing support and understanding during these challenging times.


Home Delivery

Our Libraries are closed, but a free postal service is available to vulnerable members of the community. Home Delivery means a box of library items will be delivered to your address by courier.

Frequently Asked Questions

What is it?

A free postal service that allows vulnerable members of our community to keep on borrowing from the library under Stage 4 stay-at-home restrictions. A box of library items will be delivered to your address by courier or Australia Post.

The service is available to people who live in the City of Knox, City of Maroondah or Shire of Yarra Ranges.

How do I get started?

There are a few different ways to get started:

  • If you already have holds waiting to be collected, you can log in to your account and select ‘Yes Mail Them’.
  • If you haven’t already placed holds, you can log in to your account and let us know of your reading preferences or ask us to surprise you.
  • If you are unable to access your account you can ring your local branch and they will organise a selection for you based on your reading preferences.
  • You can place holds on items that you want, or ask the library to make a selection for you, by logging into your account on the catalogue, phoning your local branch or ringing 1300 737 277.
  • You will need your library card number and PIN to place holds through the online catalogue. If you don’t know your PIN, reset it here.

How much can I borrow?

We will fill all boxes that are sent out. If there is room, library staff will include other material following your advice or we will make a selection. It may not be possible to include all your requests in one box; we will do our best. 

Each member can request one delivery every 3 weeks.

When will my package arrive?

Depending on where you live, your parcel will be delivered by courier or Australia Post eParcel service. 

If your parcel is being delivered by courier, we will email you the day before it will be delivered. You can leave out items to be returned when you are expecting a delivery (see below).

Unfortunately, we can’t tell when your parcel will be delivered if it has been sent via Australia Post. 

How do I return my items?

You do not need to return your items until stage 4 restrictions are lifted, however, if you are emailed about a library delivery, you can place items for return in a box and leave them for the courier to collect. You can use the box from the library, or another similar-sized one, clearly marked Returns for Eastern Regional Libraries. A returns sticker is supplied with each delivery.

What if I don’t want my holds posted to me?

You can suspend your hold/s for a designated time (e.g., two months) and you will return to the same queue position when the time is up, or you unsuspend your hold.

You can either do this by logging into your account online here or getting in contact with our friendly staff.

What else do I need to know?

  • Staff are available to take your call between 9am-5pm on weekdays.
  • Practise good hand hygiene when handling any materials from the library.
  • If you, or anyone in your household, has been unwell please do not return library materials until everybody has fully recovered.
  • Priority is given to requests from members who live within the City of Knox, the City of Maroondah and the Shire of Yarra Ranges.

THE FOLLOWING RULES WILL APPLY TO EVERY VISITOR:

  • Do not enter the library if you are feeling unwell.
  • A membership card must be scanned before entering and on leaving the library. If you are not a member, you can join immediately.
  • The hand sanitiser provided MUST be used on entry to the library.
  • PC bookings are limited to one hour per person, per day. WiFi, printing and scanning are available.
  • Cash payments are no longer accepted. Only credit/debit card payments available.
  • No food or drink permitted in the library.

In the interest of everybody’s health:

  • A visit has to be as short as possible. It is not recommended that anyone stay in the library longer than one hour.
  • You may be asked to leave the library.
  • Please practice good hand hygiene at all times.

Please adhere to these rules as they are designed for our members and employees’ health and well-being

Library Location and Hours

Library News

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Reviews

Featured Staff Review

I found this book looking for something new for my book club Around Words that runs on the first Wednesday of the month at Yarra Junction Library. Allegra is eleven and has three important people in her life. She lives with one grandmother, Matilde, who is from Hungary and with her own story to tell. Next door is Joy, her other grandmother. They both love Allegra but can't stand each other. Rick, her Dad lives at the end of Matilde's garden and is Joy's son. As Allegra says, Matilde's 'got a blind spot when it comes to Rick'. He is trying to be a good dad to 'Al Pal' but has his own issues and the absence of her mother affects all four of them. These relationships cause a great deal of tension in the child's life and culminate in a very dramatic conclusion. A gripping book with many life lessons for all of us. I loved the rich, full blooded characters of the grandmothers but also the secondary characters, the people Allegra comes in contact with, her friends and neighbors. What an exciting new novelist.

Maria M
4.5/5

Latest Staff Reviews

Milkman is the type of book that you want to give your full attention to, to get the most out of it. You’ll want to spend hours at time reading on the couch absorbing each poetic sentence.
What I loved most about the Milkman is the lack of names and the ambiguity. The story follows ‘middle sister’ as she struggles to live her life on ‘this side of the road’ hiding her ‘maybe-boyfriend’ from her family, and her encounter with the Milkman from a town full of gossip and rumours.
I have never read anything like this book, and I doubt I ever will again. The writing is unique and beautiful. If you’re looking to mix up your summer reading list, I highly recommend it.

Tanisha T
5/5

This is a book of beautiful description and imagery, fierce battles and more than interesting characters. Orario Celavini, an ex soldier now law enforcer in 16th Century Florence needs to confront his troubled and traumatic past when he must solve two murders in Florence. A past feud between two wealth families in the area, which ended in the massacre of one of the families, is linked to the murders and Onorio's past. He must solve the murders, save a friend and confront his own past to find peace and harmony in his future.

Lucy I
4/5

I thoroughly enjoyed reading In the Footsteps of Zen, written by local author Dr Lim Meng Sing (Peter). He explains what “Zen” is and how it can be used to create a more happy and peaceful life in our modern, chaotic world. He speaks about silence, mindfulness, having purpose and using Zen as therapy through difficult times.
The beauty of this book is in its simplicity. Written by someone who has for many years travelled the Zen path, it is clear and uncluttered. It includes poetry and quotations from authors, teachers, philosophers and scientists.
Peter’s own 150 brief reflections (which make up the second half of the book) are also simple, but very thoughtful.
This book is small in size, but big in content.

Heather M
5/5

This is Holly Ringland’s debut novel, she grew up barefoot and wild in her mother’s tropical garden on the East coast of Australia. Her interest in cultures and stories was sparked by a two-year journey her family took in North America when she was nine years old, living in a camper van and travelling from one national park to another. In her twenties, Holly worked for four years in a remote Indigenous community in the central Australian desert.
In the novel Alice suffers a tragedy at 9 years old when a fire destroys her home and she loses her parents. She is taken in by her estranged grandmother, a flower farmer who raises Alice on the language of flowers, but Alice also learns that there are secrets about her past that her grandmother is reluctant to speak about. An unexpected betrayal sees Alice leave the farm and she ends up in the central Australian desert where she learns the culture of the people and their relation to their plants.

Maria B
4/5
Would you like to see your review featured? Send any items reviews to [email protected] or get in touch through our social media pages!